CUSTOMER SERVICE
Installation
Our teams of installation engineers are trained to the highest standards across our activities.
Cranleigh have experience of a wide variety of system configurations acquired from the installation and commissioning of thousands of sites throughout the UK.
Adaptable levels of installation service can be provided from site surveys to full system commissioning with a flexible approach allowing our clients to obtain the level ideal to them; from occasional resource for one off installations through to a full ongoing project.
On Site-Maintenance
Service packages are tailored to meet individual needs, adapted to suit different equipment, working hours and environments. Cranleigh has the resources and experience to meet its client's business requirements, with varying service levels to meeting agreed response time including accommodating specialized working hours.
Cranleigh Field Service Engineers are highly skilled professional's, with unrivalled experience. Their skills in identifying potential problems through Planned Maintenance Checks ensure that fault calls are minimized.
Contact
Our staff are committed to provide the very best quality of service and with a level of expertise that ranks as high as any in our business.
Resources are controlled and managed from Cranleigh Call Control Centre in Surrey. The Customer Help Desk is located here, providing an efficient and friendly response to all calls.
Calls are electronically logged on a system that co-ordinates Cranleigh's response, tracking progress to their completion.
The Team
Highly trained engineers are assigned to the various divisions that make up The Cranleigh Group.
Teams are chosen with great care and each member is dedicated to his particular area of expertise.
All our work conforms to the strict standards of the relevant trade group and the current legislation.